Customer Support Representative

Client Support & Communication 

• Provide exceptional customer service via communication channels. 

• Assist clients with inquiries related to mortgage broking, loan processing, and real estate transactions. 

• Maintain accurate records of client interactions and escalate issues when needed. 
  
  

Lead Generation and Management 

• Generate quality leads through digital channels and property listings. 

• Respond to client inquiries regarding property listings, appointments, and general information. 

• Qualify leads based on interest and needs, and communicate details to representatives in Australia for further action. 

• Provide consistent follow-ups regarding leads, updates, and client expectations.
   

Property Posting and Marketplace Coordination  

• Post properties on multiple Australian marketplaces, ensuring accurate and appealing presentations. 

• Coordinate with real estate partners to keep property availability and status up-to-date. 

• Promote listings on various social media platforms to expand property reach and attract potential buyers.

   

Administrative & CRM Management 

• Manage client data and documentation in CRM systems. 

• Maintain and refresh brochures, presentations, and client resources. 

• Follow compliance standards related to the Australian mortgage and real estate markets.

   

Reception Duties  

• Greet and welcome clients, visitors, and team members, ensuring a positive and professional first impression. 
• Answer calls, address queries, and direct inquiries to appropriate team members.